Contact SunMoonKiss

We’re here to help.

Need help with an order, delivery update, product question or return? Send us a message and our support team will get back to you.

Customer support

Get in touch by email.

For order support, product questions, returns or delivery enquiries, please email us with your order number where applicable.

How we can help

Before you write.

  • Order support Please include your order number for faster help.
  • Delivery questions We can help check dispatch and tracking information where available.
  • Returns and refunds Please contact us before sending any item back.
  • Response time We aim to reply within 1–2 business days.
Private shopping support

Your privacy matters.

Please do not include sensitive personal details in your message beyond what is needed to help with your order. All enquiries are handled with care.