Your privacy matters.
We use personal information only where it is needed to operate SunMoonKiss, process orders, provide support and keep our store secure.
Clear, respectful handling of your information.
SunMoonKiss is operated by Lumi Global INC. This policy applies to customers and visitors using SunMoonKiss worldwide, subject to the privacy laws that apply in their country or region.
Questions about this policy or your personal information can be sent to [email protected].
Contact privacy supportWhat we collect
We may collect contact, account, delivery, order, support and device information when you browse our store, place an order or contact us.
Why we use it
We use information to process orders, provide customer support, prevent fraud, improve our store and meet legal or accounting obligations.
Who we share with
We only share information with trusted service providers where needed for payments, delivery, website operation, customer support and legal compliance.
How we handle personal information.
We keep this policy practical and clear. Contact us if you need help understanding any part of it.
Information we may collect
- Name, email address, telephone number and delivery address
- Order details, product choices, order history and support messages
- Payment confirmation and transaction status from payment providers
- Technical information such as browser, device, IP address and site usage
How we use information
- To take payment, process, dispatch and support your order
- To communicate about purchases, delivery updates and customer service
- To protect our store, customers and transactions from fraud or misuse
- To comply with legal, tax, accounting and regulatory obligations
Payments and delivery
Payment card details are processed by the payment provider selected at checkout. We receive the information needed to confirm and support your order. Delivery details are shared with fulfilment and delivery partners only where needed to complete delivery.
Cookies and similar technology
We use necessary technologies to keep the store working, such as remembering cart and checkout activity. Where we use optional analytics or marketing technologies, we will request consent through the site’s cookie controls before activating them.
Marketing
We may send marketing emails only where you have agreed to receive them or where otherwise permitted by law. You can unsubscribe at any time using the link in the email or by contacting [email protected].
How long we keep information
We keep personal information only for as long as necessary for the purposes set out in this policy, including order support, legal, tax, accounting and dispute-resolution needs.
International processing
We and our service providers may process personal information in countries other than the country where you live. Where required by applicable law, we use appropriate safeguards for international transfers of personal information.
Your choices and rights
Depending on applicable law, you may ask to access, correct, delete, restrict or receive a copy of your personal information, or object to certain processing. To make a request, email [email protected].
Adults-only store
SunMoonKiss is intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy when our services, legal obligations or privacy practices change. The current version will always be published on this page.