Simple support if something isn’t right.
This policy currently applies to orders delivered within the United Kingdom. Contact us before sending anything back and we will guide you through the next step.
Eligible unopened items can be returned within 30 days of delivery.
For a change-of-mind return, items must be unused, unworn, unopened and returned with their original packaging, tags and accessories where applicable.
Please email us first. We will confirm eligibility and provide the correct UK return instructions and return reference.
Email [email protected]Opened intimate products cannot be returned for a change of mind.
For hygiene and safety reasons, sealed intimate products, personal wellness items and underwear cannot be returned for a change of mind once opened, unsealed, worn or used.
This does not affect your rights if an item is faulty, damaged or incorrectly supplied.
Contact us first
Email your order number, item name and a short explanation of the return request or issue.
Receive instructions
We will review your request and send the correct UK return instructions if a return is appropriate.
Resolution
Approved refunds, replacements or other resolutions are confirmed by email and handled through the original payment method where applicable.
Good to know.
Helpful information before you contact support.
Who pays return postage?
For eligible change-of-mind returns, customers are responsible for return postage. If an item is faulty, damaged or incorrectly supplied, contact us first and we will confirm the appropriate solution.
When will I receive my refund?
For eligible cancellations, refunds are issued within 14 days after we receive the returned item or evidence that it has been sent back, where applicable.
What if my item is faulty or damaged?
Email [email protected] with your order number and clear photos where possible. We will review the issue and provide an appropriate remedy.
Where do I send my return?
Do not send returns without contacting us first. The correct UK return address and return reference are supplied by email after your request has been reviewed.
Cancellation notice template
To: SunMoonKiss, [email protected]
I/We hereby give notice that I/We cancel my/our contract of sale for the following goods:
Order number: __________ Ordered on / received on: __________
Name: __________ Address: __________ Date: __________