Clear terms for a comfortable shopping experience.
These terms explain how orders, products, delivery, returns and use of the SunMoonKiss website work.
Shopping with SunMoonKiss.
These terms apply when you browse, place an order, submit a wholesale enquiry or otherwise use SunMoonKiss. They apply to orders accepted for delivery to supported destinations worldwide.
SunMoonKiss is operated by Lumi Global INC. For order or policy questions, contact [email protected].
Lumi Global INC
1500 N Grant St Ste R
Denver, CO 80203
United States
Adults only
You must be at least 18 years old, or the legal age of majority in your location if it is higher, to place an order or purchase products from SunMoonKiss.
Clear checkout
Product prices, delivery charges and the available delivery option are shown at checkout before payment is completed.
Private support
For order help, delivery questions or returns, contact [email protected] with your order number where applicable.
Terms of use and sale.
These terms sit alongside our Shipping & Delivery, Returns & Refunds and Privacy Policy pages.
Products and product information
We aim to present product descriptions, images, sizes, colours and availability accurately. Images may appear slightly different depending on your device. Product packaging or minor product details may change without affecting the intended use of the item.
Prices, offers and promotions
Prices are displayed in the currency shown on the website or at checkout unless stated otherwise. Where a currency converter is available, displayed amounts may be converted using the exchange rate applied by the website or payment provider. Promotions may have separate conditions, may be limited in time or availability, and cannot normally be combined unless we clearly say so. We may correct obvious pricing or listing errors before accepting an order.
Orders and acceptance
Placing an order is an offer to buy. Your order confirmation acknowledges that we received it. We accept the order when we send dispatch confirmation, or when we otherwise confirm acceptance by email. We may cancel or decline an order where there is a genuine stock, price, payment, address, safety or legal issue.
Payment
Payment must be authorised before an order can be processed. Payment services are provided by the payment options available at checkout. We do not store full payment card details on our website.
Delivery
Orders are normally processed within 2–4 business days and are estimated to arrive within 5–12 business days from the date of order. Delivery estimates, charges and available options are explained on our Shipping & Delivery page and shown at checkout. Please check your delivery information carefully before submitting an order.
Returns, refunds and faulty items
Our voluntary 30-day returns policy, hygiene restrictions and support process are explained on our Returns & Refunds page. Nothing in these terms limits rights you may have where an item is faulty, damaged or incorrectly supplied.
Product care and safe use
Read and follow product instructions, safety guidance and care information supplied with each item. Stop using a product if it appears damaged or causes discomfort. Products are not intended to diagnose, treat, cure or prevent medical conditions.
Website use
You may use the website for lawful personal shopping, account management and legitimate wholesale enquiries. Do not misuse the site, interfere with its operation, attempt unauthorised access, use false information, or place fraudulent orders.
Intellectual property
The SunMoonKiss name, branding, website content, images, graphics and other materials belong to SunMoonKiss or its licensors. You may not copy, reproduce, distribute or use them commercially without written permission.
Liability
We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.
Supported destinations
Product availability, delivery services and order acceptance may vary by destination. We may decline or cancel an order where delivery is unavailable, the address cannot be verified, or the order cannot lawfully or safely be fulfilled.
Consumer rights
Nothing in these terms is intended to exclude or restrict any mandatory consumer rights that apply under the laws of your country or region.
Privacy
Our handling of personal information is explained in our Privacy Policy. By using our website, you acknowledge that information may be handled as described there.
Changes to these terms
We may update these terms when our business, services, legal obligations or store practices change. The version published on this page applies to future use and orders after the update date.